|Returns, Cancellations and Replacements.
We will happily receive returned goods that have been over-ordered or ordered by
mistake, please note we will pass any return courier costs onto the customer
for this. Please contact us if this is required and we will inform you of the
Should you wish to cancel an order placed with us please let us know ASAP by telephone
(you will find the number on the Contact us page) Cancelling orders normally incurs
no cost unless products have been specially produced for you order. We will
advise you of this on cancellation.
Please note that replacement items can only be sent FOC if the delivery has been
signed for as damaged. Other than this any replacements and delivery cost will
need to be met by the customer.
Distance Selling Regulations.
Orders may be cancelled within 7 working days without giving a reason. The customer is
responsible for all charges incurred returning goods, which will differ from
that of the delivery charge. All other monies paid will be refunded within 30
days, The 7 day cancellation period will commence on the day following the
customer receives their order. Goods must be returned in the same condition as
delivered, therefore protection should not be removed and goods not cut or
drilled or in poor condition. Boxed items must be returned complete, after 7
days a 25% handling charge will be applied to all returned goods.
Cut to measure and Special Manufactured goods are excluded from this clauses and
are not returnable.