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Delivery Info    Returns Info 


book your builder / Installation Engineer until the goods are onsite as some
deliveries do go wrong and we will not compensate for your builders /
Installation Engineer's time.

Your Payment  

All on-line Payments are processed through our hosts and NatWest
secure servers..... N.C.S doesn't have access or can we retain any details of
your credit cards.

We accept payment for goods over the phone from 9am to 5pm Monday to Friday:

Your Delivery

We operate a Next day delivery service to all UK Mainland Addresses, Deliveries to
Scotland are normally dispatched on a 3 day service, and this is due to Courier

Please ensure there will be someone available at the delivery address to check the
items when they arrive. Night Freight allow us 12 hours to make any
claim for damaged goods, Please check your items are in good condition
before Signing for them, once the delivery has been signed for in good
condition no claims can be made with Night Freight for damages in transit.
Deliveries can be left by prior arrangement of the customer but no
responsibility can be taken by us for any damages if the customer has
requested this.

Direct Delivery

Our Courier will make your delivery between 8am and 6pm, so unless the Before Noon
option is chosen when completing your checkout we cannot guarantee a delivery
time. However, if your order has not arrived by 2pm on the delivery day please
contact us and we can obtain a guide time from our Courier.

Our Courier operates a 24 hour service to England, Wales and parts of Scotland. If
you wish to check the delivery service we can offer to your area please feel
free to contact us with your postcode and we will let you know.

Please Note: We cannot send items outside of the UK.

Returns, Cancellations and Replacements.

We will happily receive returned goods that have been over-ordered or ordered by
mistake, please note we will pass any return courier costs onto the customer
for this. Please contact us if this is required and we will inform you of the

Should you wish to cancel an order placed with us please let us know ASAP by telephone
(you will find the number on the Contact us page) Cancelling orders normally incurs
no cost unless products have been specially produced for you order. We will
advise you of this on cancellation.

Please note that replacement items can only be sent FOC if the delivery has been
signed for as damaged. Other than this any replacements and delivery cost will
need to be met by the customer.

Distance Selling Regulations

Orders may be cancelled within 7 working days without giving a reason. The customer is
responsible for all charges incurred returning goods, which will differ from
that of the delivery charge. All other monies paid will be refunded within 30
days, The 7 day cancellation period will commence on the day following the
customer receives their order. Goods must be returned in the same condition as
delivered, therefore protection should not be removed and goods not cut or
drilled or in poor condition. Boxed items must be returned complete, after 7
days a 25% handling charge will be applied to all returned goods.

Cut to measure and Special Manufactured goods are excluded from this clauses and
are not returnable.  

National Chimney Supplies

Unit 13

Fieldhouse Way Industrial Estate


S4 7SF



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